If a Tuck Shop machine charged you but didn't deliver, gave you the wrong item, or anything else went wrong — fill out the form below. We respond within 48 hours.
Every Tuck Shop Vending machine is security-monitored 24/7. We use that footage, our telemetry logs, and our payment-gateway transaction records to verify what happened and process refunds quickly and fairly.
Fill out the form below with the date, time, item, and what went wrong. Takes about 2 minutes.
We cross-check your report against the machine's security footage, telemetry, and the payment-gateway transaction log.
Within 48 hours. If your report is verified, your refund is processed back to the original card.
Our cameras and transaction logs let us verify every report. Fraudulent claims are not refunded and are reported to the host site.
Tell us what happened. The more detail you give, the faster we can verify it and call you back.